At Buyzoo24.com, we strive to provide you with the best shopping and delivery experience. If for any reason you are not fully satisfied with your order, our Refund & Returns Policy ensures transparency and fairness.
1. Return & Exchange Window
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You may request a return or exchange within 3 days from the date of delivery.
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To qualify, the item must be in its original condition, unused, and in the same packaging as delivered.
2. Non-Returnable Items
Certain products cannot be returned due to health, safety, or quality reasons:
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Perishable goods (fresh food, fruits, vegetables, dairy, frozen items, meat, bakery, etc.)
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Personal care and hygiene products (toothbrushes, cosmetics, sanitary items, etc.)
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Gift cards or digital products
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Items sold as final sale/discounted
3. Refund Process
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Refunds are processed using the same payment method used for the order:
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MTN Mobile Money โ refunded to the same number
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Airtel Money โ refunded to the same number
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Credit/Debit Card or PayPal โ refunded to the same account
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Cash on Delivery โ refunded in cash
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Refunds are issued within 48 hours after inspection and approval of the returned item.
4. Exchanges
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Items that are damaged, defective, or incorrect can be exchanged for the same product at no extra cost.
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If the product is unavailable, we will issue a full refund.
5. Delivery Issues
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Please check your items immediately upon delivery. If an item is missing, damaged, or incorrect, notify the rider or contact us within 24 hours for a quick resolution.
6. Shipping & Return Costs
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Buyzoo24 provides free return pick-up for eligible items within the 3-day return period.
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If the return is due to customer preference (not damage/error), the customer may cover return shipping.
7. Contact Us
For all refund, return, or exchange requests, contact us:
๐ง Email: support@buyzoo24.com
๐ Phone: +250 785586014 / +250 788877475